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Privacy and Security
Our Privacy Policy
We respect the privacy of our customers. This page is intended to help you understand our policies and how we use information about you. As we change our site or add new functionality this policy may change and we will post any revisions on this site. When you do business with us or this website, you accept this Privacy Policy.
You can visit our site without ever telling us who you are. We may track the Internet domain address from which you visit us and look at this data for user trends and statistics, but you remain anonymous unless you engage in an activity that tells us who you are.
You tell us about yourself in several ways. When purchase a product from us, register for a service or participate in a promotion, we collect and store your personal and transactional information in our customer database. This information is generally used to process your transactions and respond to your requests. You may also sign-up to receive periodic e-mail communication from us about new promotions, products or special events. By purchasing from us you will receive these promotional e-mails, and you will also receive e-mails about your order processing and shipping.
Aggregate information may be created from the combined information you give us online, including personal information about you and/or your order. We may combine that information with publicly available information and private information we receive from or cross-reference with our Select Partners and other persons or companies whom we have deemed to be trustworthy and responsible and whose privacy policies are aligned with ours. We use that combined information to enhance and personalize your shopping experience with us, to communicate with you about our products and events that may be of interest to you, and that will allow Select Partners and other persons or companies to contact you regarding products and/or services that may be of interest to you. If you prefer that we do not share your name and address with other marketers, please e-mail us at opt-out@MoreMirrors.com
To opt out of our e-mails, please visit our e-mail page and submit your e-mail address or call us with your request at 1-866-468-7320.
We do reserve the right to disclose your personal information when we have reason to believe that it is necessary to identify, contact or bring legal action against persons or entities that may be causing injury to you, MoreMirrors.com or to others. We may also disclose personal information when we believe the law requires it.
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Cookies and You
MoreMirrors.com, like most other online retailers, uses "cookies" to enhance your online shopping experience with us. A cookie is a small bit of data sent to your browser and stored on your computer's hard drive that we use to help us retrieve any information you may have stored with us. If you use our "Wish List" function, for example, a cookie will help retrieve a list you created at an earlier date.
Acceptance of cookies is not a requirement to browse our site, however our shopping basket does require the acceptance of cookies to work properly. Cookies are never used to store sensitive customer information such as names, addresses, passwords or credit card numbers. If you would like to place an order on our site but object to or otherwise are unable to use cookies, please feel free to place your order seven days a week by calling our toll free number: 1-866-468-7320.
If you would like more information or would like to learn about your ability to opt-out of this type of practice, please visit the Network Advertising Initiative. If you choose to opt-out, an "opt-out cookie" will be placed on your computer. If the cookie is removed or deleted, if you upgrade your browser or if you visit us from a different computer, you will need to return to the link above to re-select your preferences.
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Our E-mail Policy
We do not sell, rent or share e-mail addresses with any third parties. If you purchase from us or join our
e-mail list, we may occasionally send you an e-mail about a special event or sale. Instructions on how to
opt-out of our list are included in every promotional e-mail we send out.
You may also opt-out by clicking here and submitting your e-mail on our e-mail page, or by calling us with your request at 1-866-468-7320.
If you choose to remove your e-mail, MoreMirrors.com, in compliance with the CAN-SPAM legislation, may occasionally supply a list of "opt-out", removed e-mail addresses to our advertising partners. This is done to ensure that those removed e-mail addresses do not receive new advertising offers from us through our advertising partners.
In addition, when we join with another company to offer or provide services, products, sweepstakes, contests or promotions, we and the other company may cross-reference our customer databases to identify common customers. We and the other company may use that existing information to identify future promotional opportunities and to fulfill promotional or contractual obligations.
When we offer contests and promotions, or join with other companies to do so, customers who choose to participate in those contests and promotions may be asked to provide personal information to participate. That information may then be used by us and any company offering the contest or promotion to notify winners or to fulfill promotional obligations.
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Safe and Secure Shopping
We guarantee that every transaction you make at MoreMirrors.com will be secure. Each online transaction is protected by SSL (Secure Socket Layer) industry-standard security up to high-grade 256-bit encryption.
SSL encrypts information sent from your browser to us and is the standard for creating a secure, encrypted link between a Web server and a shopper's browser. SSL ensures safe passage of sensitive information, such as credit card numbers, passwords and user names.
Your credit card information and other data is fully encrypted while traveling the Internet. This process makes it statistically much safer to shop with us than to use your card in a restaurant or store. This encryption applies to users viewing our site using Microsoft Internet Explorer 3.0 or higher, Netscape Navigator 2.0 or higher, or America Online 3.0 or higher. Your transaction is secure when a "complete key" icon appears in the lower left-hand corner of your Netscape Navigator screen, or a "closed lock" icon appears in the lower right-hand corner of your Internet Explorer screen.
Should any unauthorized charges ever be made to your card as a result of shopping here, you would pay nothing. Per the Fair Credit Billing Act, your bank cannot hold you liable for more than $50 of fraudulent charges. We will cover the $50 if the unauthorized use of your credit card results from a purchase made through our site while using our secure server. Remember to notify your credit provider in accordance to the reporting rules and procedures listed in your account agreement.
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Satisfaction Guarantee
Our Pledge to You
We stand behind the quality of everything we sell. Our pledge to you is that you must be 100% satisfied with the quality and value of your purchase.
If your order fails to meet your expectations, you can return your merchandise - no questions asked! We offer a free one-year extended warranty on all products purchased from us and will gladly replace any defective item free of charge. We never charge a re-stocking or re-packaging fee, but there is a $50 charge for returned items that have been installed and have cut wires or loose crystal.
If there is a problem with your order, please call us immediately so that we can resolve it for you quickly. Full refunds, minus shipping fees, will be issued if your merchandise is returned to us in its original condition within 60 days. Credit card orders will receive refunds in the form of a credit to the card used to make the purchase.
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Ordering
Payment Methods
We currently accept Visa®, MasterCard®, American Express® and Discover® credit cards. Simply enter your credit card information in our secure shopping cart at checkout. Your credit card will be billed for your order total when your order ships. Charges will appear as "Universal Distributing L.L.C." on your credit card statement. All online orders are 100% guaranteed. We do not accept checks, debit payments or other types of payments at this time.
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Using a Promo Code
If you have a money off promotional code from us, simply enter the code number in the appropriate box in your shopping basket. Your basket will automatically update with the proper discount. If you're having problems or experience an error when using a code just give us a call, we'll be happy to help you.
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Sales Tax
We are required by law to charge sales tax on items sold and shipped to destinations in the states of Arizona, California, Nevada, Colorado, Texas and Washington.
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Tracking Your Order
Your order confirmation e-mail contains an order number you can use to track your shipment on our site.
Please allow 24-hours from the time of your order for the status to begin updating.
We will ship with FedEx ground unless it is otherwise specified or requested.
If shipped per FedEx then your shipping confirmation e-mail will contain a FedEx shipping tracking number.
You can visit FedEx.com to track your order.
Again, it may take up to 24 hours for the status of your order on the site to begin updating.
If you have any questions please contact us.
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Back Ordered Items
We stock thousands of items in our warehouse, but we occasionally experience an unexpected demand for a product and run out of stock. We may also occasionally experience delays in fulfilling an order from one of our suppliers. When this happens, we'll notify you as quickly as possible and offer options on how to complete your order to your satisfaction.
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Canceling an Order
If you need to cancel part or all of your order, we'll be happy to do so, but we
cannot guarantee an order may not have already shipped. Many items ship in one
or two days, either from our warehouse or from our suppliers, so please contact
us as soon as possible with your request. Cancellations are not guaranteed until
you receive an email confirming cancellation.
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Clearance Items
Please note that sales of all clearance and overstock merchandise are final. Contact us if you have any questions about your purchase.
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Shipping
Free Shipping
Each and every one of our products ships for free by ground delivery in the Continental United States - no exceptions!
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Express Shipping
We do offer express shipping through FedEx and other providers at an additional charge. Shipping costs are calculated on a per order basis. Please contact us with your request.
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Post Office Boxes
We are not able to ship to P.O. Boxes currently.
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International Shipping
A minimum value of $200 applies to all international orders. In addition, the total must be paid by wire transfer with the exception of: Puerto Rico, Canada, US Virgin Islands, American Samoa, FPO and APO addresses.
All sales on international orders are final.
In order to make an international shipping order, please go online and place an order. You will then be contacted via e-mail by a customer service representative with a personalized shipping quote. Upon approval of related shipping charges, we will contact you via e-mail with the wire transfer information. Please note that we are not responsible for any fees or related charges incurred with the transfer.
You should receive a quote for shipping charges outside of the U.S. via e-mail within 2 business days of your order. Shipping quotes do not include customs charges, duties, dock fees, brokerage fees or any other internationally related charges.
Please note that our free shipping policy applies only to shipments within the US states.
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Freight Shipping
Some of our items are heavy and/or oversized, and cannot be shipped via standard ground delivery.
Once your order has been processed, a freight company representative will contact you by phone to arrange the delivery details. Please note that extra charges may apply for delivery to remote areas and/or for complicated deliveries.
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Getting Your Order
If you encounter discrepancies when tracking your order or do not receive your items, please contact us. A product specialist will help you resolve the issue quickly and to your satisfaction.
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Returns
Our Policy
We want you to be completely satisfied with your purchase. If for any reason you are not satisfied with your order, you may return it within 60 days.
You must receive a RMA (Return Merchandise Authorization) from us prior to return shipping your item. Please follow the instructions below.
Returns must be in new and unused condition and should be shipped in the original packing. There is no re-stocking fee on returned items, but return shipping charges are non-refundable and there is a $50 fee for returned items with cut wires or loose crystal.
Please note that the sales of all clearance items and custom Giclée lamps are final.
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Making a Return
To begin your return process, please contact a customer service representative.
You may call
1-866-468-7320, e-mail
CustomerService@MoreMirrors.com
or use our online live chat.
Customer service hours are Monday thru Friday, 8 am to 4:30 pm (Pacific Time).
We will issue you a RMA (Return Merchandise Authorization). Write this number on the pre-printed address label on the return
form included with your boxed order. Affix the address label to the outside of
your return package. Returns made without the RMA will not be accepted.
Complete the returns form, pack it in with your order, and send your
return by FedEx , UPS, or USPS making sure to obtain a tracking number.
To insure proper handling of your return package, please e-mail us your
tracking number. You can send us your tracking number and the ship date by
responding to the return request email that contained your RMA number or by
e-mailing Returns@MoreMirrors.com.
Shipping charges are non-refundable unless the items are defective and
require replacement. See below for our replacement policy.
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Freight Returns
Freight returns do not go through UPS or FedEx, and must be handled by the bulk freight company that delivered the item to you. Please contact us for assistance. A $99 pick-up fee for freight returns will be deducted from your return once the credit is processed.
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Clearance Items
All sales on clearance items are final.
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Getting a RMA (Return Merchandise Authorization)
You must receive a RMA (Return Merchandise Authorization) from us prior to return shipping your item. Items received by us without a RMA tracking number cannot be accepted. Please contact us and we'll be happy to provide a RMA and assist you with the return process.
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Our Replacement Policy
We take pride in the construction and the packaging of our products. However, in
the event that harm occurs in transit, or if you discover defects in the
manufacture of a product, please contact us within 60 days for a replacement
item. Please note that sales of clearance items and Giclée custom lamps are
final.
A customer service associate will provide you a Return
Merchandise Authorization and instructions on how to ship the damaged product
back to us.
*Please note that replacement returns made without a RMA will not be accepted.
Write the Return Merchandise Authorization on the
pre-printed return address form included with your boxed order. Complete the
returns form, then pack it with your order and affix the address sticker to the
outside of the box. If possible, also include a copy of your e-mailed invoice in
your return box.
After your call, we will ship you a new replacement
product and charge you for the product and shipping. You will be issued a refund
on your original merchandise and shipping after we receive and inspect your
returned product.
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Download a Return Form
If you need a Return Form, you may print one here in PDF form. This file requires an Adobe Reader, which you can download for free: Adobe Acrobat Reader.
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